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Canna Caps don't allow shipping when being purchased alone.
As a result of the lock down I have been bombarded with orders from new customers who don't fully understand how the services works, can I ask that the people who are familiar with the website, if you are referring friends to use the services that you inform them of how the services usually work and that delays are currently to be expected.
I have a routine and a schedule to which I get things done as efficiently as possible, and I wouldn't be able to maintain that if I was replying to messages all day, which as a result makes more customers contact me asking about the orders that wouldn't have been sent. It’s a vicious cycle if I don’t keep on top of my schedule. I always prioritise getting orders out as soon as possible. So you can trust me for that, just be patient please, I don't let people down under any circumstance, if something goes wrong it will always get resolved by myself and If I am at fault I take full responsibility and arrange a reimbursement you are happy with.
When I’m replying to queries, I start at the bottom of the list and work my way up, so that people are dealt with in chronological order, so if you send multiple messages, it results in your name resetting it’s position to the top of the list which takes me longer to get round to sorting things out for you. So in future it’s best to just send one message and wait for a response or it will take longer for me to deal with the enquiry. Send me rude messages, or a bunch of question marks because you cant deal with your anxiety, and you'll receive a full refund, an account suspension and you can go dig the weeds out your back garden and smoke that for the foreseeable future.
We dispatch all of our orders Monday to Friday using Royal Mail's 1st Class Service as standard. We do our best to ensure all orders placed before 3:30PM local time will be dispatched the same day (or next working day) but at peak times, some orders can take upto 4 days to be dispatched. HOWEVER, DUE TO COVID- 19, DELAYS MIGHT OCCUR ONCE THE PACKAGE HAS LEFT OUR FACILITY.
Please wait a minimum of 4 days before contacting us to request an update on delivery, this gives it more than enough time to be dispatched and in most cases, the package arrives before we manage to reply.
From time to time we miss an order or don't have time to pack the requested items in time for dispatch, we will add a list of delayed shipment here, if any are to occur.
Due to the current lockdown situation I am receiving an overwhelming amount of orders.
You are still use the website as normal, orders are still being dispatched as quickly as possible, however delays are to be expected at busier times due to a multitude of factors, including the time it takes to pack your orders safely and efficiently, as well as the long queues of people at the post office who also have things to send to people. The cut-off times at out local post offices have changed which has incurred further delays. Further delays are to be expected, of up to one week, since postal services all over the world are also experiencing the same issues at their depots and sorting offices.
ONCE YOUR PACKAGE HAS LEFT OUR OFFICE. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY POSTAL SERVICES. PLEASE DO NOT PLACE AN ORDER IF YOU ARE IMPATIENT OR UNABLE TO WAIT WITHOUT GETTING ANXIOUS OR PARANOID ABOUT THESE DELAYS.
These are extraordinary times, my main interest remains the same, which is trying to deliver the best possible service to my customers and as a result, have revised the shipping options to allow the fastest services only.
These changes are temporary, but I ask that larger orders are placed when possible, because the more orders there are in total, the less successful I am at getting them all out the same day. I also have to respect the other people who are waiting in line at the post office, so I periodically stop, to allow others to be served alongside myself. I don't want to keep placing orders restrictions on the site, however at peak times, if I am flooded with orders then I am usually flooded with an equal amount of messages from people who haven't read the shipping terms etc, which is more unnecessary work and less time to pack the orders for people who are patiently waiting, for that reason, I won't be replying to messages unless your anticipated wait time (dispatch and shipping) has passed .
Feel free to contact if you have any queries about your existing orders.
Whenever we add products to the store, the changes sometimes will not reflect on your device right away. This is done to preserve your data when browsing the store, by essentially telling your device to memorise the pages it has visited in the past, so that you don't waste your data by loading the product pages and images every time you visit the website.
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