RETURNED ITEMS MUST CONFORM TO OUR RETURNS POLICY:

  • Your returned item must arrive at our store no later than 14 days after you receive the order. After this time we cannot accept the order for refund;
  • We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at our store within 14 days.
  • Please note we can only accept returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
  • Once your return has been received by our store and it complies with our returns policy, we will refund you by your original payment method;
  • We strongly advise all customers to check items as thoroughly as possible upon delivery before removing and disposing of any original packaging;
  • Items must be returned undamaged and unused and in there original condition. Items which are made of glass or were in packaged boxes must be returned inside a protective shipping box;
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
  • Returned items will be refunded excluding the cost of shipping;
  • All sealed items must come back with an unbroken seal and in their original packaging, otherwise they will not be accepted.
  • We can NOT accept returns on rosin presses. This is due to SQUISHIT's terms and conditions. We can provide parts for free under warranty.

EXCHANGES

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping, according to our Returns Policy.

REFUNDS

Once our store has received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.