ALL ORDERS PLACED BEFORE 02:58, April 2, 2020 WERE SENT OUT SUCCESSFULLY
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PLEASE NOTE: THERE WILL BE A SLIGHT DELAY WITH THE UPDATES HERE AS THEY NEED TO BE DONE MANUALLY. REST ASSURED THAT ALL ORDERS ARE BEING PRIORITISE FOR THE NEXT AVAILABLE DISPATCH DATE!
PLEASE ALSO NOTE: THE TERMS BELOW ARE USUALLY MORE ACCURATE, HOWEVER, DUE TO CORONAVIRUS THERE IS A COMPLETE CHANGE IN SCHEDULE AND DELAYS TO BE EXPECTED WITH ROYAL MAIL. PLEASE BE PATIENT, WE ARE PRIORITISING ORDER DISPATCHES OVER MESSAGE RESPONSES, SO MIGHT NOT REPLY RIGHT AWAY.
We dispatch all of our orders Monday to Friday using Royal Mail's 1st Class Service. Orders placed before 3:30PM local time will be dispatched the same day and usually delivered the following day if using any of the Royal Mail 1st Class services.
The 1st class service is estimated to be delivered in 1-3 days (including Saturdays) after dispatch, 90% of the time it will arrive the following day, but on the odd occasion it can take a couple of more days to arrive. Please wait a minimum of 4 days before contacting us to request an update on delivery, this gives it more than enough time to be dispatched and arrive.
Due to the demand, some orders will receive substitutes, in order to ensure you receive your goods as fast as possible. If you prefer not to have a certain option as your substitute, then please make sure to add a comment to the order notes!
If you place a double order, i.e if you place second order before your first one has been sent, please make sure to add a comment to the order notes stating the other order number!
From time to time we miss an order or don't have time to pack the requested items in time for dispatch, we will add a list of delayed shipment here, if any are to occur.
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