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Well you won't need to see it again 😊, changes have been made to the website which allows us to post live updates using the Notification Bar.
The notification bar, located at the top of the page, will inform you of delays and keep you updated with whats going on in general.
Things are a little busy just now, working hard to bring new products and features to the website means less time to prioritise things like packing and dispatching orders. Dispatches are still taking place regularly, and your order will be shipped as fast as possible, but please expect a 2-3 day delay if things get busy. Dispatches are packed in chronological order. Special Deliveries will still be sent the same day if ordered before 3:30PM. Please send a text when you order which starts with the following: SPECIAL DELIVERY PAID #ORDERNUMBER.
We dispatch all of our orders Monday to Friday using Royal Mail's 1st Class Service. Orders placed before 3:30PM local time will be dispatched the same day and usually delivered the following day if using any of the Royal Mail 1st Class services.
The 1st class service is estimated to be delivered in 1-3 days (including Saturdays) after dispatch, 90% of the time it will arrive the following day, but on the odd occasion it can take a couple of more days to arrive. Please wait a minimum of 4 days before contacting us to request an update on delivery, this gives it more than enough time to be dispatched and arrive.
From time to time we miss an order or don't have time to pack the requested items in time for dispatch, we will add a list of delayed shipment here, if any are to occur.