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From time to time, we receive an order which doesn't have a door number, or a house name or sometimes has some duplicate information. When we are packing orders, the address you provide is copied and pasted onto a label exactly how you typed it out, so it is very important that these details are completely accurate as well as being formatted correctly, to avoid confusion with the post man.
We dispatch all of our orders Monday to Friday using Royal Mail's 1st Class Service. Orders placed before 3:30PM local time will be dispatched the same day and usually delivered the following day if using any of the Royal Mail 1st Class services.
The 1st class service is estimated to be delivered in 1-3 days (including Saturdays) after dispatch, 90% of the time it will arrive the following day, but on the odd occasion it can take a couple of more days to arrive. Please wait a minimum of 4 days before contacting us to request an update on delivery, this gives it more than enough time to be dispatched and arrive.
From time to time we miss an order or don't have time to pack the requested items in time for dispatch, we will add a list of delayed shipment here, if any are to occur.
Things are a little chaotic in the world just now, but after a change of location to more suitable premises, and with most of the local amenities close, we have no option but to dedicate more time to getting you guys your goods as soon as possible. Dispatches are still taking place regularly, and your order will be shipped as fast as possible, but please expect a 1-2 day delay if things get busy. Dispatches are packed in chronological order.
Special Deliveries (Monday to Friday) are NOW AVAILABLE AGAIN due to this recent change in schedule, however the Royal Mail have put up a notification on their website stating that they do not accept signatures upon delivery, we have also been informed that Special Delivery 1PM might also arrive a day late at peak times.
Whenever we add products to the store, the changes sometimes will not reflect on your device right away. This is done to preserve your data when browsing the store, by essentially telling your device to memorise the pages it has visited in the past, so that you don't waste your data by loading the product pages and images every time you visit the website.
Click the images to be taken to the product page.