We dispatch all of our orders Monday to Friday using Royal Mail's 1st Class Service as standard. We do our best to ensure all special delivery orders placed before 3:30PM local time will be dispatched the same day (or next working day) but at peak times, some orders can take 7-10 days to be dispatched. DUE TO COVID- 19, DELAYS MIGHT OCCUR ONCE THE PACKAGE HAS LEFT OUR FACILITY. Please wait a minimum of 7 days before contacting us to request an update on delivery, this gives it more than enough time to be dispatched and in most cases, the package arrives before we manage to reply.
From time to time, we receive an order which doesn't have a door number, or a house name or sometimes has some duplicate information. When we are packing orders, the address you provide is copied and pasted onto a label exactly how you typed it out, so it is very important that these details are completely accurate as well as being formatted correctly, to avoid confusion with the post man.
🌍All Customers: Please change your passwords if it hasn't been changed since your account was reset.
🇮🇪 Ireland Orders: Please ensure you put your EIRE Code in your details.